Today, my eldest sister, H celebrated her 71st birthday at James Foo Western Food Restaurant. It was more like a fast food restaurant as the menu was quite limited and very standardized. But, the place was pack and a long quene outside the restaurant. It was like the story of the famous donut shop where long quene of people waiting for their food somewhere in Kuala Lumpur.
The food was okay but the service was very poor. We have booked a table for 15 people and when we reach there before the time, we were told that some " friend" has occupied our seats. I took a look at them and they were strangers. These people turn their eyes away from me and pretend to wait for their food. I was quite cheesed off by these " unetihical " people . Those low creatures who cheat and lie to jump quene.
The Captain was apologetic and he was struggling to find a table for us. To avoid waiting for a long time, we book our food while waiting for our table. The waiters was trying very hard to speed up the food but it took about 20 minutes before we can get our drinks, soup and food. We have to push them or remind them several times before they can hage food to serve us.
I know in business, you cannot just simply turn away your customers but if the business is overflowing and it affects the service , then we should do the expected ie to turn the customers away. In this way, it will not compromise the service and also the reputation of the Restuarant. In some restaurant, they give out numbers and after the numbers are given out, the rest of the customers are turn away. If we gets greedy, then it is not viable in the near future and everything is compromise beacuse of the need to serve the customers at the shortest time or promptly.
With this incident, I remembered my visit to Giant, Farlim yesterday. The same poor service is noticeable and it was more serious as it affects safety of the customers. At Giant, the escalator to the 1st floor was a long haul up from the Ground floor and at the top of the escalator, there were limited space for the people to move on as the passage way was very narrow. So, if the people do not move faster away from the top point, the subsequent trolley up the escalator will know on to the customers standing there to wait for dispersal. The same problem happen when the trolley is coming down from the escalator and this will depend on the people moving away at the end of the escalator.
The problem with these safety point is that goods were stack to near to the top landing point of the escaqlator and the end of the escalator when it is coming down. More space should allotted and the people have to move away faster.
In business , it is not always about making more and more money but we have to ensure quality services and products. Greed in business will ruin everything including the business itself and the name, image and reputation.
Hope people are more conscious of these basic needs to take care of people and be more compassionate.
Namaste.
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